CV

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Brett W. Young

email: brett (at) brettwyoung.org
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Education

Georgia State University, Atlanta, GA, Ph.D., 2011
Major: Computer Information Systems
Concentration: Business Process Innovation

Georgia State University, Atlanta, GA, MBA, 2004

New York University, New York, NY, Graduate Certificate, 2000
Concentration: Management and Technology

University of Alabama, Tuscaloosa, AL, B.S., 1993, cum laude
Major: Industrial Management

Research Interests

  • Information Systems
  • Business Process Innovation
  • Information Management
  • Change Management
  • Strategic use of IT

Dissertation

Title: The Role of Stakeholder Perceptions During IT-enabled Change: An Investigation of Technology Frames of Reference in a Sales Process Innovation Project [Download]

Proposal Defense: May 2009

Dissertation Defense: August 2010

Graduation: December 2010; Degree conferred: January 2011

Advisor: Dr. Lars Mathiassen

Abstract: The literature emphasizes the important role played by stakeholder perceptions in explaining success and failure of IT-enabled change efforts. However, our knowledge of how stakeholder perceptions evolve and interact with outcomes during change processes is still limited. Consequently, this study adapts technological frames of reference (TFR) to explore the dynamics of stakeholder perceptions based on action research into an IT-enabled sales process innovation project at VoiceTech. The study attempts to answer the following research questions: How can TFR be adapted and applied to support action research into IT-enabled change efforts? What was the role of stakeholder perceptions during IT-enabled sales process innovation at VoiceTech? How do stakeholder perceptions evolve and interact with outcomes during IT-enabled change efforts? The study develops TFR as a theory for investigating stakeholder perceptions during IT-enabled change and it offers a process model of how frame interactions, incongruencies, and inconsistencies contribute to frame shifts and change outcomes over time. In addition, the study provides detailed insights into how the IT-enabled sales process innovation at VoiceTech shaped and was shaped by shifts in stakeholder perceptions over time.

Primary Academic Positions

GEORGIA GWINNETT COLLEGE, Associate Professor, Management Information Systems, School of Business, Lawrenceville, GA (2012-present)

  • Teach undergraduate students MIS courses (BUSA3100, BUSA3600, MGMT4620, MGMT4650)
  • Mentor and advise students
  • Serve on school and college committees
  • Research in areas of information systems, open source communities, and online communities

UNIVERSITY OF WISCONSIN – EAU CLAIRE,Post-Doctoral Research Assistant, Eau-Claire, Wisconsin, USA (2011)

  • Member of team on NSF-funded research of open source community participation in commercial organizations

GEORGIA STATE UNIVERSITY, Post-Doctoral Research Assistant and Adjunct Professor, Computer Information Systems, Atlanta, Georgia, USA (2011-present)

GEORGIA STATE UNIVERSITY, Center for Process Innovation, Ph.D. Research Assistant, Atlanta, Georgia, USA (2005- 2011)

GEORGIA STATE UNIVERSITY, Center for Process Innovation, MBA Research Assistant, Atlanta, Georgia, USA (2003 – 2004)

  • Researched the business processes of a major technology consultancy via interviews and workshops with senior analysts and executive management
  • Studied corporate outsourcing to determine current trends and business structures

Other Relevant Experience

BAMANATION PARTNERS LLC, Owner (1999 – Present)

  • Founder and publisher of website receiving millions of page views, 100,000 unique monthly visitors, and 30,000 registered members
  • Negotiate with advertisers and sponsors to effectively promote their businesses
  • Responsible for site development, coding, and maintenance and manage team of approximately 15 volunteer staff and site moderators
  • Developed approximately 15 websites for professional athletes and organizations including ExecutiveDBA.org

TECHNOLOGY SOLUTIONS COMPANY, Principal Consultant, Angers, France and New York, New York, USA (1996 – 2002)
Clients Included: NEC Corporation, The Prudential Insurance Company of America; John Hancock Financial Services, Inc.; NECX; and Motorola, Inc.

  • Promoted three times in four years; rated a top-performer
  • Managed project planning and business process mapping on PeopleSoft 8.0 implementation in Angers, France with 80 consultants in multiple European locations
  • Developed and led training program for over 60 end users of Oracle 11 modules
  • Created deliverables and presented recommendations to client senior management for Oracle Financials Release 11 and GEAC SmartStream ERP implementations

SHAW INDUSTRIES, INC., Quality System Manager, Valley Head, Alabama, USA (1994 – 1996)

  • Managed quality system program which reduced plant defects by 75 percent
  • Led implementation of an ISO 9000-based quality system in only 12 months

Computer Skills

  • Academic Course Development: WebCT, Elluminate, Study.net
  • Languages: HTML; familiar with PHP, SQL, Perl, and JavaScript
  • ERP Training: Oracle Financials Release 11: Receivables, Order Entry, Project Costing, Sales and Marketing; Geac SmartStream: Accounts Payable, Purchasing
  • Additional Software Knowledge: Microsoft Office, Excel, Access, Word, PowerPoint, Project, FrontPage, Visio, SPSS, Atlas.ti, Adobe PDF, Adobe Photoshop, Windows, WordPress CMS, Joomla CMS, vBulletin CMS, Google Adsense, OpenX, Google Analytics

Publications

See complete listing here

Research Projects

  • Post-Doctoral Research Assistant, Organizational Participation in Open Communities, NSF, 2012-2014, $400,000 (PI: Professor Matt Germonprez).
  • Researcher, Sales Process Innovation Enabled by Mobile Technology, VoiceTech*, 2005-2008, $60,000. A research and development collaboration focused on developing and applying scientific knowledge about IT-enabled process innovations and sales force automation best practices in support of sales process innovation. Utilized multiple data collection strategies including action research, interviews, and workshops. Recommendations focused on enabling sales process innovation in ways that enhance sales performance, reduce sales rep turnover, improve reporting and alerting, and make information readily. (* VoiceTech is a pseudonym) (PI: Professor Lars Mathiassen)
  • Researcher, IT-enabled Process Innovation in a Network of Minority Businesses, Open Systems, 2006-2009, $20,000. Worked with two CEPRIN faculty in multiple workshops focused on understanding how clients used Open Systems’ business process management platform. Co-authored conference paper on how a minority businesses network used digitally-enabled business processes to engage large partners (PI: .
  • MBA Research Assistant, Researching Gartner’s Research Process, Gartner, 2003-2004, $112,800. Assisted CEPRIN faculty in all stages of research project focused on understanding the research process at Gartner, Inc. Interviewed stakeholders at all levels of the firm, including the CEO. Helped develop recommendations presented to Gartner’s executive task force. Co-authored journal article on stakeholder perceptions.

Teaching Experience

  • MGMT4620: Systems Analysis and Design, Georgia Gwinnett College, Assistant Professor, Spring 2014, Fall 2014, Spring 2015, Fall 2015, Spring 2016, Fall 2016, Spring 2017, Fall 2017. [6 sections Teaching Evaluation (average):4.0 out of 4.0]
  • MGMT4650: International Management of IT, Georgia Gwinnett College, Assistant Professor, Spring 2014, Summer 2014, Spring 2015, Summer 2015, Fall 2015, Spring 2016, Fall 2016, Spring 2017, Fall 2017.[9 sections Teaching Evaluation (average): 3.8 out of 4.0]
  • BUSA3100: Introduction to Management Information Systems, Georgia Gwinnett College, Assistant Professor, Fall 2012 (2 sections), Spring 2013, Summer 2013, Fall 2013 (3 sections), Spring 2014, Summer 2014, Fall 2014 (2 sections), Spring 2015, Summer 2015, Fall 2015, Spring 2016, Summer 2016, Fall 2016, Spring 2017 (2 sections), Summer 2017 (2 sections), Fall 2017. [20 sections Teaching Evaluation (average): 3.7 out of 4.0]
  • BUSA3600: Telecommunications and Network Design, Georgia Gwinnett College, Assistant Professor, Fall 2012, Spring 2013, Summer 2013, Fall 2013, Summer 2015. [6 sections Teaching Evaluation (average): 3.9 out of 4.0]
  • CIS8300: Software Quality Assurance, Georgia State University, Adjunct Professor, Fall 2011. [Teaching Evaluation: 4.2 out of 5.0]
  • CIS4700: IT Project Risk Management, Georgia State University, Adjunct Professor, Fall 2011. [Teaching Evaluation: 4.6 out of 5.0]
  • PERS2002: Information and Communication Technology: Social Implications for the 21st Century, Georgia State University, Instructor, Spring 2009. [Teaching Evaluation: 4.8 out of 5.0]
  • CIS2010: Introduction to Management Information Systems, Georgia State University, Instructor, Fall 2006. [Teaching Evaluation: 4.0 out of 5.0]

Teaching Interests

  • Information Systems
  • E-Business Management and E-commerce
  • Information Management
  • Information Technology Concepts
  • Internet Fundamentals
  • Business Ethics
  • Business Systems Analysis and Design
  • Project Management
  • IS Strategy
  • Qualitative Research Methods

Graduate Teaching Assistant Experience

  • CPI 9200 – PhD Seminar in Action Research, Teaching Assistant, Fall 2008. Worked as a teaching assistant to Dr. Lars Mathiassen and helped identify significant action research articles and provided technical support for the class. Developed course website.
  • MBA 8125 – Process Innovation, Teaching Assistant, Spring 2006, Spring 2008. Worked as a teaching assistant to Dr. Richard Welke and Dr. Lars Mathiassen for the MBA course on process innovation. Responsibilities included providing technical support to students and maintaining course website. Assisted with developing online course materials in Elluminate and Study.net.
  • CPI 8060 – Supply Chain Management, Guest Lecturer, Spring 2007. “What is RFID and What is its Impact on the Supply Chain?” Georgia State University. Guest lecturer on RFID for the MBA-level class on supply chain management taught by Dr. Arun Rai.
  • MBA 8220 – Process Innovation, Teaching Assistant, Fall 2005, Fall 2006, Fall 2007. Worked with Dr. Lars Mathiassen for the MBA process innovation course. Responsibilities included providing technical support to students, identifying reading assignments, and maintaining course website.
  • MBA 8220 – Process Innovation, Assisted in course development, Spring 2005. Worked with Dr. Richard Welke, Dr. Lars Mathiassen, and Dr. Mike Gallivan to develop course content, course design, and instructional material for class.

Academic Workshops and Other Presentations

  • December 2009, Doctoral Consortium Participant. Doctoral Consortium, International Conference on Information Systems, Phoenix, Arizona. Selected as the Georgia State University representative and as one of forty participants worldwide.  Presented dissertation research.
  • November 2009, Seminar Presenter. Case Western University, Weatherhead School of Management, Department of Information Systems. Presented dissertation research to faculty and PhD students.
  • August 2009, Joint PhD Workshop. Presented dissertation research to joint PhD workshop involving PhD students and professors from University of Georgia and Georgia State University.
  • August 2007, Joint PhD Workshop. Presented research to joint PhD workshop involving PhD students and professors from University of Arkansas, University of Georgia, and Georgia State University.

Professional Activity

Service to the Institution

  • Chair, Georgia Gwinnett College School of Business, Media Committee (2014-15)
  • Member, Georgia Gwinnett College School of Business, Scholarship Committee (2014-15)
  • Georgia Gwinnett College IEE3 (Information Technology) College-wide Goal Team (2013-14)

Service to the Profession

Professional Memberships

Community and Leadership Activities

Awards and Recognition

  • Nominated, GGC Faculty Outstanding Student Engagement Award, 2014
  • Nominated, GGC Faculty Teaching Award, 2013
  • ICIS Doctoral Consortium, Phoenix, Arizona, 2009
  • The Outstanding Senior in Industrial Management, The University of Alabama, 1993